Holly Wilson Shop Policies

*NOTE: This is my first attempt with online sales. If your shipping charges appear too little or too large please purchase the pieces you want, we will do what is fair and accurate for shipping costs by either refunding the overage or charging additional for shipping if needed. Please contact us if you have any questions.

Handling Fee

We pack with utmost care to ensure that the one-of-a kind work is not lost due to damage. To cover the cost of packing materials and labor, Holly Wilson Shop charges an additional $6 handling fee (included in shipping). For combined orders, we charge $10 because of the extra administrative time.

Timeline

Please allow up to 14 days for work to be shipped out, and up to 21 days for it to be received. In most cases, work will be shipped within the week, but this estimate is based upon the possibility of unforeseen delays. We ship work using USPS and FEDEX Ground.

Packing Material


We use a combination of materials to pack - corrugated cardboard, peanuts, bubble wrap and paper products. Strategies vary based on the type of work, number of pieces, and distance of travel. We reuse packing material as much as possible (like styrofoam peanuts) in order to be more eco-friendly, if the work arrives safely we are good.

International Orders

Please pay for the pieces online and then contact us so we can determine the exact shipping costs for international destinations.

Gifts

At the time of purchase, please let us know if the pieces are a gift, so we can include a personal note if you would like.

Refunds

Unfortunately, due to the limitations of our small business and the unique nature of this opportunity, no refunds or exchanges are available.

Terms and Conditions


When you purchase anything from Holly Wilson Shop, you agree to hold Holly Wilson Shop harmless from any loss, damage or injury due to any products purchased from us.

In the event of receiving a damaged piece, our maximum liability to you is the amount you paid for the item(s) purchased. Please contact us immediately upon receipt of broken shipment and if possible provide an image of broken work in the received shipping materials. Our insurance will only cover the work if we have it documented in the box in came in. Often, we will need the box and broken piece picked up by the shipper so do not discard any of it.

All items offered on the site are provided "as is" and without warranties of any kind, whether express or implied. Note: We reserve the right to update these policies at any time.

Privacy Policy


Customer Privacy is very important to us. We do not share or sell any information provided to us by our customers.